Currently, we ship to the following countries:

• North America: United States (Except for remote areas such as Alaska and Hawaii; overseas addresses such as Puerto Rico and Guam; APO/FPO military addresses.)
• Europe: Austria, Belgium, Bulgaria, Czech Republic, Denmark(Except for the Faroe Islands, Greenland), Finland, France(Except for the Overseas territories and departments), Germany, Greece, Hungary, Ireland, Italy (Except for the Livigno and Campione d’Italia), Netherlands(Except for the Overseas territories), Norway, Poland, Portugal, Romania, Spain(Except for the Ceuta/Melilla, Canary Islands), Sweden, Turkey, and the United Kingdom(Except for the British Indian Ocean Territory, British Virgin Islands, etc.).
• Middle East: United Arab Emirates, Saudi Arabia, Qatar

We currently accept payments through PayPal, Credit Cards, and Klarna installments.

Please note that the prices and currencies displayed during checkout are final and inclusive of all charges. nubia does not impose any additional transaction fees.
However, if you are using an international credit or debit card, the price shown on your card statement may differ due to fluctuating exchange rates.
Additionally, your bank or card issuer may apply foreign conversion charges and fees, which could impact the total cost of your purchase. For more information about any fees associated with your payment, we recommend contacting your bank or card issuer directly.

Normally, you will get estimated dispatch info on the purchase page. Shipping times depend on the shipping method available in your region.


Once your order has been dispatched, the shipping time is 3-7 business days.

To track your order, visit the "My orders" page on nubia.com. Select the order you want to track and click on "View Order."

The official warranty policy is for the nubia devices bought from our official website (nubia.com) is as follows:

EU Store:

Device 24 months

Accessory 24 months

Yes, tax is included in the price.

Please contact support@neo-hue.com for direct support.